Computer Diagnostics

On-Site: $88/Hour

In Shop: $88

     Computer Diagnostics services are for those who have some major or small issue. This can be a broken install of Windows, maybe drivers are broken, the hardware could be failing. Whatever it may be, we'll be able to figure out what it is and take care of it. This service can take a long time depending on the speed of your hardware and the issue the device may have.

​​​

This is what you will get with a Hardware Diagnostic:

• Drive health will be assessed, then will be unplugged before any work is done.
• The suspected failing components will be tested. (we have a knack for knowing what might be wrong just from the symptoms alone)
• If there is a major component that has failed, we may have to use other hardware to verify the problem. This includes ordering new parts.
• Once the problem is figured out, we can either move to replacing the part, or if warranted we can migrate things moved over to a new device.
• Important note! With sensitive electronic hardware, there will always be a risk of another component going bad during testing.

​​​

This is what you will get with a Software Diagnostic:

• Drive health will be assessed before any work is done.

• Device encryption will be turned off while working on device.

• System will be tested for said specific problem.

• Some applications may need to be removed for testing purposes.

• Any conflicting security software will be addressed as needed.

• If system files are corrupted, we can do a soft re-install which keeps everything intact.

• If system files are corrupted beyond this repair, we will need an OS Re-Install with a Data-Transfer.

• Some problems come back later, and some software will simply not be supported for all hardware. We will do what we can to resolve all issues within reason.

• Important note! With repairing and testing for software issues, there will always be a risk of data loss. Backups are your friend. It's always good practice to keep important data on 2 separate drives at all times!